booking conditions

Booking Deposits, Cancellations & Events Beyond Our Control

Card Details & Deposits

For tables of 1 or 2 guests, our booking system will collect your credit or debit card details to secure your reservation. No payment will be taken at the time of booking. For security reasons, restaurant staff cannot view full card details, as Stripe displays only the last four digits of the card.

For bookings of 3 or more guests, a deposit of £5 per person is required. You will be asked to confirm payment at the end of the booking process. This deposit is fully refundable if the table is cancelled with at least 24 hours’ notice.

Any deposit paid will be deducted from your final bill on the evening of your booking.

Late Cancellations

If a table is cancelled with less than 24 hours’ notice, the restaurant reserves the right to charge a late-cancellation fee of £40 per person via Stripe. If a deposit has been paid, this amount will be deducted from the late-cancellation fee.

Please always notify us if you are unable to attend your reservation. We are a small restaurant and rely on bookings being honoured.

Events Beyond Our Control

We will not be liable for any failure to honour a booking where this is caused by circumstances beyond our reasonable control. These may include, but are not limited to, electricity or gas outages, water supply failure, fire, flooding, severe weather, government action, or other unforeseen events.

In the unlikely event that we need to cancel a booking for these reasons, any deposit paid will be refunded in full. Unfortunately, we are unable to accept responsibility for any further costs, losses, or damages arising from the cancellation.

TO REQUEST A DEPOSIT BACK:

Unfortunately we don’t always keep track of all the bookings or cancellations. 

If you have paid a deposit and cancelled  at least 24h (or more) in advance, please send us an email to 

bookings@radicibus.co.uk      with a request  to be refunded.

Stripe timing is 5 to 10 working days to get the money back to your account.

UNFORTUNATELY WE CANNOT REFUND A DEPOSIT  IF A BOOKING IS CANCELLED LESS THAN 24h IN ADVANCE.